Healthcare Telesales Agent

About the Role

ABOUT OPEX: OPEX Healthcare Solutions (opex.africa) is a Kenya-based, 100% remote healthcare management consultancy dedicated to transforming how small and mid-size healthcare facilities across East Africa operate, manage people, and grow. We bring a rare insider expertise to every client engagement. Our solutions span four pillars: management consulting, a healthcare talent network, purpose-built technology products (OPEX HRIS and OPEX Analytics), and professional learning through OPEX Learn. We are now entering an exciting commercial growth phase and seeking a high-energy telesales professional to help us connect with the healthcare facilities that need us most.

ABOUT THE ROLE : As OPEX's Telesales Agent, you will be the first voice our prospective clients hear. You will work from a structured, pre-built outreach cadence to identify, qualify, and nurture healthcare facility decision-makers - clinic owners, hospital administrators, and healthcare HR leads - converting pipeline into booked demos and closed engagements. This role is commission-heavy by design: we believe great salespeople should earn great income.

BENEFITS: Monthly Retainer - KES 10,000 | Demo Booking Fee - KES 500 per qualified demo | Demo Presentation Fee - KES 500 per Presentation | Closed Deal Commission - 10% of Month 1 payment only | Retention Bonus - KES 2,000 per client that reaches Month 6 | Transport & Airtime Allowance.

Key Responsibilities

Execute outbound call campaigns targeting clinic owners, hospital administrators, NGO health programme managers, and corporate HR departments across Nairobi and greater Kenya.
Follow the OPEX multi-touch outreach cadence (email + call + follow-up) to maximize connection rates and move prospects through the pipeline.
Qualify leads against defined Ideal Client Profiles (ICPs): facility size, staff headcount, current HR/operations pain points, and budget readiness.
Book qualified product demonstrations for OPEX HRIS and OPEX Analytics with the CEO/product lead.
Maintain a clean, up-to-date CRM record of all prospect interactions, statuses, and follow-up notes.
Provide weekly pipeline reports: calls made, demos booked, objections encountered, and market intelligence gathered.
Actively listen for upsell opportunities - e.g. clients using HRIS who could benefit from OPEX Learn or consulting.
Represent the OPEX brand with professionalism, clarity, and genuine passion for improving healthcare operations.

Requirements

Minimum 1–2 years of proven telesales, inside sales, or business development experience in a B2B context.
Demonstrable track record of meeting or exceeding call targets and demo/appointment booking quotas.
Strong verbal communication skills in English; Kiswahili fluency is an added advantage for engaging county-level facility administrators
Comfortable navigating gatekeepers and reaching C-suite / senior management decision-makers by phone.
Self-motivated and disciplined in a remote/independent working environment.
Basic digital literacy: ability to manage a contact list, update a CRM or spreadsheet, and communicate via email and WhatsApp professionally.
A Certificate or Diploma in Sales, Business, Marketing, or a related field (or equivalent experience).

Nice to Have

Prior experience selling to healthcare facilities, hospitals, clinics, NGO health programmes, or pharmaceutical/diagnostics companies in Kenya or East Africa.
Familiarity with SaaS product concepts — ability to explain what an HRIS or analytics platform does in plain language to a non-technical healthcare manager.
Existing network or contacts within private healthcare facilities, faith-based hospitals, or corporate wellness departments in Kenya.
Experience using CRM tools (even basic ones like Google Sheets CRM, HubSpot Free, or Zoho).
Background or academic training in healthcare, nursing, clinical management, or health administration — you understand our clients because you've worked alongside them.
Exposure to LinkedIn-based outreach as a complement to phone and email campaigns.

Skills Required

Strong verbal communication Active listening Resilience and self-motivation Basic organisation and follow-through Persuasion and objection handling Strong presentation skills

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💰 Compensation

KES 8,000 - 10,000

per commission

Job Overview

Employment Type

Part-Time

Location

Nairobi, Kenya

Work Model

Remote

Experience Level

Mid Level

Open Positions

Deadline

30 Jun 2026

Department

Sales

⏰ Closing in 1 month from now — apply soon!

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